GOT QUESTIONS?
Frequently asked questions
· A swimming costume
· Goggles
· A swimming hat if you have long hair.
· Don’t forget a padlock to secure your belongings in a locker
· A towel to dry off after your session. If you don’t have a towel, you can rent one at the venue for £2.
· It’s also a good idea to bring a bag to carry your wet costume home after the lesson.
That is, two students and one teacher. Swim with a friend, family member or partner at no extra cost. The cost of a TwoToOne lesson is the same as the OneToOne, thereby you can split the cost.
(Requirements) Both students are of a comparable level as best they can be. Too bigger differentiation makes the lesson too disjointed. Both students to create an account but only one books. We need this for compliance at the venue to know who is on the premises.
(Booking) The same process as OneToOne lesson. Drop us a message to let us know who to expect.
(Restrictions) TwoToOne lessons are not available on the following days and times (even if it is showing in the app)
Monday at 1.35pm
Tuesday at 10.35am & 2.35pm
Wednesday at 10.35am & 2.35pm
Thursday at 9.35am
Friday at 10.35am
Try and see for a discounted rate. We're confident you'll going to get a lot of value and have a great experience.
(T&C's) Available to new clients only.
Single use.
Redeemable for a single lesson anytime (weekdays & weekdays).
Not redeemable with any other promotion.
Anything of value. Like expensive watches or jewellery or work laptops or items of sentimental value. Unfortunately, we are not immune to thieves and we would hate for you to have anything stolen. Even when padlocked an unscrupulous thief will have ways and means to access the locker. If you can't avoid bringing valuable or important items to your lesson, then please bring them to poolside and they will be safe there. There is CCTV and they can be left adjacent to the lane during your lesson. There is no CCTV in the changing rooms for obvious reasons.
(1) For your safety and reassurance.
(2) You learn faster.
Hands on/ Manipulation.
We demonstrate.
Mirroring.
(3) We see more.
(4) Better communication.
We hear and are heard better being at your level. For our more advanced students we are in and out as most benefits the student.
Intensively works well for beginners to lay down the basics. But if you're not in a rush, then once per week is ok too. Typically, once per week is a good cadence, with an additional swim of *independent practice advised (*only when water safe). It's really up to you how often.
Unfortunately not. We want to offer as much flexibility as possible, but we do ask for at least 24 hours notice ahead of a cancellation, as our business is simply not viable without a cancellation policy.
No. You can book all lessons immediately if you would like to secure your preferred day and time. Alternatively, you can book at your convenience (we do ask that you expect the expiry though).
Yes.
01 - 10 days
04 - 40 days
Via the LearnToSWIM app. By far the best way to manage your lessons.
(1) Aim to arrive at the venue 15 minutes before your lesson.
(2) Introduce yourself to the club reception staff. Let them know you're here for a swimming lesson. They'll ask you to sign in. You will be requested to show your email booking confirmation (day & time not receipt) to the reception staff as proof of booking.
(3) Change
(4) Meet your teacher on poolside. They are easy to spot. They'll be wearing a full body wetsuit
No. But note that access to the facility is for your lesson only. Use of the gym or pool facilities before or after your lessons is strictly prohibited. Unless you choose to become a member, then you can come and go as you please (and it is a great gym to be a member of).
No. Choose the day(s) and time(s) that suit you best (dependent upon availability). Availability does change, so if the day and time you want is not available, if convenient, please check again at a later date and it may well be.
ANYTIME allows you to book lessons on both weekdays and weekends. WEEKDAYS are for lessons on Monday to Friday only. Do be mindful to book according to your purchase (ANYTIME or WEEKDAY). To book a Saturday or Sunday lesson with a WEEKDAY credit the booking software will prompt you to pay again.